Management

Operational Excellence

ARAMARK Conference Centers has more than thirty years as a global leader in hospitality management. With an expanding global portfolio of conference centers, hotels, university settings and boutique inns, ARAMARK Conference Centers serves those with high expectations.

When visiting any of our properties, you will immediately see what makes us special. We are committed to promoting the local heritage and protecting the environment at every venue we manage. And because we value the distinctive nature of every property in our portfolio, you will experience the character, culture and history of the area in which the center is located.

Our management philosophy is based on creating enriching experiences for our guests and enduring partnerships with our clients. As part of ARAMARK, a global leader consistently ranked among Fortune’s Most Admired Companies, ARAMARK Conference Centers is backed by the extraordinary strength and breadth of resources afforded by this $14-billion organization. This advantage is unequalled in our industry and insures that our guests and clients enjoy the most comprehensive hospitality services available today.

Customer Satisfaction

Customer feedback is not only a vital source of inspiration for us, but is also an early warning mechanism helping us to always maintain the best possible service. At ARAMARK Conference Centers, we look for customer feedback through a third-party company, who manages the guest and meeting planner surveys and data. Through industry benchmarks, we measure our performance against other conference center and four star hotel brands for guest and meeting planner satisfaction as well as guest response time. The analysis of feedback can provide specifics or trends and monitor our service levels. We are proud that every year we successfully achieve and exceed industry benchmarks for guest and customer satisfaction.